faqAMACP

Frequently Asked Questions

What is the AMACP?

The American Moving Association for Consumer Protection is an independent institution whose purpose is to supply accurate and unbiased information on moving service companies to the 40 million Americans who move home each year.

What is AMACP’s Mission?

The goal of the AMACP is to provide protection through transparency to consumers and promote and celebrate the best in class firms that set the industry standard within the sector. See more on the goals and purpose of the AMACP here.

What Makes AMACP Different From Other Moving Associations?

The AMACP is driven by the needs of the consumers who use moving service providers, rather than the providers themselves. The organization stands to represent the best interests of the consumer to the companies that make up the sector and not the other way around.

How Can AMACP Benefit Consumers?

The AMACP is a rich source of free information on Avoiding Moving Scams, Hidden Fees and other poor business practices found in the industry. In addition to numerous Free Moving Guides and News Bulletins, the AMACP has produced a series of helpful free tools to support the consumer in their selection and management of moving companies, such as the Moving Checklist and Searchable Business Listings and Ratings Page.

Does AMACP Recommend Moving Service Providers?

AMACP reviews information from many reliable sources when compiling a business rating for a company on its database, including publications, membership organizations and our own records. We evaluate 15 different assessment factors from the company’s history, customer ratings, reviews and any specific complaints made against it before finalizing our score. Get more detail on this process here.

Who Are the AMACP Certified Businesses?

AMACP Certified Businesses are companies who have passed a rigorous multi-dimensional assessment and recorded top scores in all areas, thereby meeting the stringent standards demanded by AMACP for customer care and service delivery. Certification is a badge of honor and a recognized mark of trustworthiness in the industry. Discover your nearest AMACP certified business using our unique searchable Member Database.

How Can Businesses Become AMACP Certified?

A business would first need to check its current status against the Basic Requirements for Certification. Then the company should submit an application direct to AMACP with the correct supporting information and administration fee. After this documentation has been assessed and verified by AMACP staff, certification will be awarded and appropriate Credit and Benefits Awarded.

Is AMACP Affiliated With Any Moving Company Or Moving Service Provider?

The AMACP is entirely independent of all moving companies and service providers and aims to only provide independent, accurate advice and information to the American consumer. AMACP covers its costs through administration fees to act as an independent assessor or arbitrator for its certification program and dispute resolution service; these fee does not have any bearing on the outcome of these processes.

Can AMACP Help Me If I’m A Victim of a Moving Scam?

While we hope to prevent people becoming victims of moving scams, there are ways we can help after the fact if you have been unlucky enough to get caught by a rogue operator. We can provide Support, Information and Advice on dealing with the situation and will help publicize your cause (and also help to protect others) by sending news bulletins about your case to our database and the media. We will also update our records and those of our partner organizations to reflect this information.

What Are The Benefits Of Becoming An AMACP Member?

AMACP offers members the chance to raise their profile with over 40 million Americans who move home each year. A Premium Listing allows you to highlight all the great features and services offered by your company to our consumer community and those of our strategic media partners.

Participating in the AMACP Ratings and Certification programs will give you the opportunity to show how your business aligns itself with the highest industry business practice standards and codes of conduct, automatically gaining consumer confidence and boosting your business.

In addition participating in the AMACP Dispute Resolution program provides you with peace of mind and adds another reason why consumers should trust your business, sure in the knowledge that both parties will have an independent arbitrator to quickly resolve the dispute to your mutual satisfaction if things don’t go to plan.

Is AMACP A Non-For-Profit Organization?

Yes, all funds raised from administration fees and other revenue sources is channeled back into making AMACP bigger and better; we look to making continual investment in staffing and up-to-date technology to increase the variety and quality of information, services, representation and support we can offer consumers and members alike.

How Does AMACP’s Dispute Resolution Program Work?

AMACP acts as the mediator between the member and the consumer, aiming to achieve a swift and satisfactory resolution to the problem and then make the results publicly available in the interests of transparency. AMACP has helped thousands of companies and consumers to resolve their issues whilst avoiding costly legal fees and negative coverage. Check out more detail on the program here.

Does AMACP Have A Newsletter?

Indeed we do, in fact AMACP publishes a variety of regular freely available communications including industry news, new information and resource updates, legal bulletins and rogue operator alerts. Both consumers and companies can set their communication preferences to receive as many or as few of these as they like.

What Makes AMACP America’s Most Trusted Consumer Protection Association?

Quite simply, there’s no way for anyone to “cheat the system”. All the information we use to develop our assessments comes from consumers themselves, the most authentic and reliable source of information available. AMACP believes in complete transparency, it shares all its support information and tools freely with the American public and is comfortable in its role as “whistle blower” on industry malpractice. In the same vein we enjoy recognizing and promoting the business interests of reputable firms.

What Makes AMACP America’s Most Trusted Consumer Protection Association?

Quite simply, there’s no way for anyone to “cheat the system”. All the information we use to develop our assessments comes from consumers themselves, the most authentic and reliable source of information available. AMACP believes in complete transparency, it shares all its support information and tools freely with the American public and is comfortable in its role as “whistle blower” on industry malpractice. In the same vein we enjoy recognizing and promoting the business interests of reputable firms.

Can Moving Service Providers Contest Ratings?

Yes indeed they can. If a firm believes that evidence submitted against it is false (e.g. a review site has been abused by internet “trolls” who have never been customers) or inaccurate then they have the opportunity to submit supporting evidence for their claim to AMACP. Membership of the AMACP dispute resolution service allows for the organization to provide further support in getting to the bottom of alleged false claims and inaccurate feedback.

Can Moving Service Providers Improve Their Business Ratings?

Certainly! There are a number of ways that service providers can do this, including encouraging their customers to review them on the various industry sites and gaining membership of “trusted suppliers” lists such as Moving Guardian’s Best Movers Directory. Companies may also want to consider aiming for AMACP Certification and providing an Enhanced AMACP Premium listing in the interim so that consumers can find out about the business and how to review it.

What Kind Of News Qualifies To Be Listed On AMACP News?

We cover a variety of moving related topics, from member news to alerts and bulletins to help consumers in Avoiding Moving Scams. We like to act as flag wavers for companies providing exceptional service so we’ll always highlight achievements in this area and any related stories that help consumers and moving companies become better educated about moving best practice.

How Does AMACP Sustain Itself Monetarily?

AMACP is supported through a combination of administration fees that allow us to offer specific services e.g. Certification and advertising revenue from moving companies taking out Enhanced listing on the AMACP site. Enhanced listings are separate from certification and rating and do not imply AMACP’s approval of a company or that it advocates the use of its services. Consumers should always check the AMACP ratings for a moving company before engaging them.

Can I Submit A Complaint Against A Moving Service Provider On AMACP?

Yes! We hope you are satisfied with the service you receive from our members and actively encourage the reporting of any genuine complaint against an AMACP member. Your claim will be investigated and if proved valid, we’ll amend the company rating accordingly and if necessary publicize the issue.

Can You Help Me Resolve Any Outstanding Issues With Moving Service Provider?

Indeed we can, our Dispute Resolution Service is designed to mediate between consumers and moving companies without the need for expensive litigation.

Can AMACP Help Me Avoid Moving Scams?

AMACP has produced and regularly updates its definitive guide for Avoiding Moving Scams which we advise you read before sourcing a new moving service provider. In addition we produce a newsletter and regular e-bulletins to keep you up to date with industry trends, best practices and things to look out for.